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In thinking about your most recent experience with Blue-White Industries, how was the quality of customer service you received?
The process for getting your concerns resolved was:
Now please think about the features and benefits of the product itself. How satisfied are you?
If you are not satisfied with the product, will you please describe why?
Please indicate whether you disagree with the following statements.

The customer service representative was very courteous:
The customer service representative handled my call quickly:
The customer service representative was very knowledgeable:
Are there any other comments about the customer service representative you would like to add?